How do I add photos & videos to a Circle?

Adding Photos and VideosTap on the Circle where you want to add photos/videos, and tap on “Add Photo & Video.” The media picker will la...

How can I delete a photo or video?

To delete a photo/video you must be one of the following:The Circle creatorA Circle ModeratorThe person who uploaded the photo/video To dele...

What resolution are the photos and videos?

Photos are compressed and resized to a maximum of 3 megapixels. The maximum video length is 60 seconds per clip (defaulting to the...

How do I change the ordering of photos/videos in a Circle?

For Circles created after November 2023, PhotoCircle offers three sorting options for photos/videos in a Circle:Standard: Sorted by whe...

If I delete media from my photo library, will it also delete from my Circles?

Deleting from your iPhone or Android photo library will not delete photos from your circles. However, we do not recommend doing this. Photos...

How long will my pictures and videos remain in PhotoCircle?

Your pictures and videos will remain in PhotoCircle indefinitely. These are your private shared group albums, and we do not remove content. ...

Is there a limit to the number of people, photos, or videos that can be added to Circles with the Friends & Family (free) version?

We don’t impose any limits. You can add as many photos, videos, friends, and family members to your Circles as you’d like.Note: PhotoCircle ...

How do I upload a photo or video to multiple Circles at once?

Tap one of the Circles you’d like to share your photos/videos to.Tap “Add Photo & Video” on the bottom right. Select the photos/videos...

How can I add a caption to my photo/video?

To add a caption upon uploadSelect the photos/videos you wish to add.Tap on the photo/video you want to caption.Tap “Add Caption…” and enter...

I am missing photos or Circles from my account. What happened to them?

If you are missing Circles from your account.You may have more than one account. Please refer to this FAQ for more information.You may have ...

How do I add photos directly from Google Photos or Amazon Photos to a Circle?

Open Google Photos or other photo app.Select the photos you wish to share to Photo Circle.Tap Share, and choose PhotoCircle as your share de...

Why can't I upload more than 40 photos at a time?

We restrict uploads to 40 photos at a time in order to optimize upload speed and performance. A higher limit (up to 200 photos at a time) is...

How can I leave a comment on a photo/video?

Tap on the desired photo/video, and tap on the bubble icon in the lower righthand corner. Type your comment and tap the arrow on the right...

How can I delete a comment I left on a photo/video?

Open the photo/video and scroll to the comment you want to delete. Swipe left on the comment and tap “Delete.” Tap “Delete” to confirm. ...

How do I search through all my Circles, photos and videos?

Searching and tagging are currently exclusive to our customers subscribed to a PhotoCircle+ or a premium plan.You can search by Circle name,...

My photos/videos are not loading in PhotoCircle. How do I fix it?

If photos/videos in your Circle are not loadingDisconnect from wifi and retry using your device's data connection.Verify that your PhotoCirc...

I am trying to upload photos or videos to a Circle and it keeps failing.

If you are trying to upload photos/videos and the upload is failing, follow these troubleshooting steps.Retry with a smaller number of photo...

How does PhotoCircle handle duplicate photos/videos?

PhotoCircle has duplicate detection in place that prevents duplicate photos/videos from being uploaded to a Circle.For videos, duplicate det...

How can I edit a photo/video caption?

Tap on the photo/video whose caption you wish to edit. Note that you can only edit captions for photos/videos that you have uploaded.In the ...

Is there a character limit for photo/video captions?

Captions can be a maximum of 200 characters.

How do I know who uploaded a photo/video?

PhotoCircle tracks who uploads each photo/video. You can see the Member's name and avatar in the lower lefthand corner of each photo/video. ...

I have PhotoCircle+ or a premium plan. If I upload a 4-minute video will users without a paid subscription be able to view it?

Yes. Any videos longer than 1 minute that you upload as part of PhotoCircle+ or a premium plan subscription will be viewable by anyone in yo...

What happens if I try to upload photos/videos when I don't have an internet connection?

If you do not have an internet connection, photos/videos will be queued for background upload. When your phone regains an internet connectio...

I added photos in the wrong Circle. How do I move them to the correct Circle?

Open the Circle that currently has the photos you wish to move.Long tap anywhere in the grid to multi-select.Select all of the photos to be ...

I am getting a low disk space message when I open PhotoCircle. Why?

The photos and videos in your Circles are stored in our cloud. PhotoCircle uses minimal space on your device to store cached copies of this ...

How can I edit photos?

PhotoCircle does not offer photo editing in app. We recommend that you do any edits you would like prior to uploading them to your Circle.

My photos are suddenly blurry or have decreased in resolution.

Blurred photos are usually a sign of connectivity issues or a problem with your device. To troubleshoot:Follow this FAQ to check for common ...

Can I edit the time or date a photo/video was taken?

For Circles created after November 2023, you can edit the time or date date a photo/video was taken if one of these criteria are met:You ori...

Why do I not see sort options for my Circle?

Sorting options other than Standard (time of upload) are only available for Circles created after November 2023.

I am a Moderator for my Circle. Why don't I have the option to drag & drop photos to reorder them?

The option to reorder photos/videos via drag and drop is only available when the Standard sorting option is selected. Follow the steps in th...