How can I upgrade to a premium plan?

You can upgrade to a premium plan on our website:Upgrade to an Education & Nonprofit Premium PlanUpgrade to a Teams & Business Premi...

Who needs a Seat?

A premium plan seat is required for anyone who works for or represents your organization and uses PhotoCircle in any way. This includes acce...

How do I log on as an administrator?

If your account type is administrator, then you can log in using this link: PhotoCircle Admin Portal (admin.photocircleapp.com)

How do I Join a Circle in my Workspace?

If you are a premium plan user, follow these steps to join Circles in your workspace.Tap the "+" and tap "Join Group Circle". Circles incl...

How do I inactivate a Circle from my workspace?

PhotoCircle Premium Plan users can inactivate their membership to Circles within their workspace.Tap the ⓘ icon in the upper right corner. ...

How can I upload a PDF file to my Circle?

All PhotoCircle premium plans include the ability for users to upload PDF files to the Circle.Open a Circle and tap the ⓘ to access the...

What happens to the user's photos/videos if their account is deactivated?

If you deactivate a member of your Workspace, their history including any photos/videos that were uploaded will remain.

Can I show custom consent or legal policies to external users?

Yes. PhotoCircle Premium Plan customers have the option to configure custom consent and other policy forms that external users accessing the...

What user roles are available with premium plans?

Three main user roles are included with PhotoCircle's premium plan offerings. They are:Moderator (internal role only for Workspace users wit...

Can I create a hierarchy of Groups within my Workspace?

Yes. PhotoCircle Premium Plans provide the flexibility to create a hierarchy of Groups to match your organization's needs. Users in a higher...

Can I put Circles into subfolders?

Most PhotoCircle premium plans include the ability to create Groups for managing users and Circles. Each Circle is associated with a Group a...

How can I archive a Circle?

Archiving a CircleIf you have an Enterprise plan subscription, admins can archive a Circle via the Admin Console. Follow these steps:Open th...

I upgraded my plan. Why are my photos not high resolution?

When a customer purchases a high-resolution plan, all photos and videos uploaded after upgrading will be in a higher resolution.To optimize ...

How can I cancel my subscription?

If you are a premium plan subscriber, can manage your subscription from the Workspace Settings page.PhotoCircle+ subscriptions are managed d...

How can I purchase additional seats for my team members?

To purchase additional seats for your team members, simply invite them to your Workspace. All Workspaces are integrated directly with our au...

If I sign up for a premium plan, can I view Circles I was invited to outside of my Workspace on the Web?

When you sign up for a PhotoCircle premium plan, any Circles you created become property of your Workspace (rather than your individual acco...

I am subscribed to a PhotoCircle Premium Plan with High Resolution. Why are my photos a small file size when I download them?

Downloaded file size and resolution (megapixels) are two separate items.Images in most modern formats are compressed, including JPEG, PNG, W...

How can I update my payment method?

PhotoCircle+ subscriptions are fully managed by Apple and Google. Please visit the App Store or Google Play to update your payment method.Fo...

I purchased a PhotoCircle Premium Plan subscription, but I am receiving an error message when trying to log in on the web.

To log in on the web, you first need to activate your PhotoCircle Workspace. Look for an email from us with the subject line “ACTION REQUIRE...

Can I choose the download size of photos (small/medium/large)?

Photos will download as either 3 MP or 12 MP, depending on the resolution of your subscription at the time of upload.Photos can then be resi...

What types of organizations are eligible for the Education & Nonprofit Premium plans?

In general, PhotoCircle's Education & Nonprofit Premium plans are for the following types of organizations:Public or private nonprofit p...

Can I have separate branding per Group in my Workspace?

The PhotoCircle Advanced Education & Nonprofit and PhotoCircle Enterprise plans include the option to specify different branding per Gro...

I let my subscription lapse but would now like to renew it. How can I do so?

To reinstate your subscription, sign up for the plan of your choice using the same email address as your original subscription.Please note t...

How do I customize our Emoji Reactions?

PhotoCircle Premium Plan customers can customize the emojis that appear when members React to media. Please contact onboarding@photocircleap...

I am my company's PhotoCircle Administrator, and I need help managing my workspace.

Please follow this link to explore our admin tutorials. If you need additional assistance, please contact support@photocircleapp.com.

Who can see photos/videos pending moderation?

When Moderation is enabled, any photos or videos uploaded by external guests will be visible to internal users with a Moderator or Contribut...

How do I approve/reject photos and videos when Moderation is enabled?

When Moderation is enabled, a Moderator must approve or reject all photos or videos submitted by external guest users.When a guest uploads a...