I’m having trouble signing in. What should I do?

If you are having trouble signing in, please follow these troubleshooting steps.General Log In IssuesEnsure your account email is entered co...

How do I create an account?

Open the PhotoCircle app, and tap “Create Account.” To use email/password login, enter your desired display name and email address, and pa...

I forgot my password. How do I sign in?

On the Sign In screen, tap on “Forgot your password?” Enter your email address, and tap “Send Recovery Link.” Make sure to check your spam...

I recently got a new phone. Where are my circles?

Please be sure that you are signing in using the same email address you used when creating your account. For sign in troubleshooting, please...

Why do I need to log in again?

To protect the security of your account, PhotoCircle will require you to re-authenticate after 90 days of inactivity. If you are having trou...

I'm getting a new phone. How do I transfer my circles?

Your circles are stored in the cloud and associated with your account. PhotoCircle is no different than any other online service. You can si...

I have two accounts. How can I merge them?

Please contact support by tapping “Chat with us” below.Provide the following:NameBoth email addressesWhich email address you would like to u...

My app says I have no internet connection or service unavailable.

If you are receiving a “Service Unavailable” or “No Internet Connection” message, follow these troubleshooting steps.Disconnect from wifi an...

I have an account, but it says I don't have one. What do I do?

Please follow the troubleshooting steps for sign in in this FAQ.If you are still facing difficulties, contact Support by tapping "Chat with ...

Does PhotoCircle delete accounts due to inactivity, etc.?

PhotoCircle does not delete accounts or media due to inactivity. If you are having trouble accessing your account, please refer to this FAQ.

Why does my account say it was suspended?

If you were using PhotoCircle for work or to access content from a business or non-profit, they likely suspended your account. Please reach ...

Can I restore my account after I accidentally deleted it?

Account deletions are permanent for users of our free Friends & Family plan. We recommend careful consideration before moving forward wi...

Can I create an account with my phone number?

No. Accounts can only be associated with an email address. If you select Sign Up with Apple and choose not provide an email address, Apple w...