Please contact support on the device where you are experiencing an issue. This ensures our team has the appropriate logs to diagnose and resolve any problems.

On Mobile

  • Navigate to the Support Center.
    • If you are signed in:
      • Tap Settings (top left button of the home screen)
      • Tap Support Center
      • Scroll down and tap Chat with Us.

Example of the settings screen of the PhotoCircle mobile app. A red arrow points out the Support Center option

    • If not signed in, access support from the Sign In screen by tapping Contact Support

A screenshot of the sign-in page of the PhotoCircle mobile app. A red arrow shows the Contact Support option at the bottom of the screen.

  • Please include detailed information about the issue - error messages, steps to reproduce, and any attempted troubleshooting.
  • Our support team will review and respond through the chat, usually within a couple hours.

On the Web

  • Click on the PhotoCircle dropdown in the upper left corner.

PhotoCircle dropdown menu in the PhotoCircle for Web interface. Consists of PhotoCircle logo with an arrow to the right.

  • Click on Settings.

A screenshot of the opened dropdown menu in PhotoCircle for Web. The second option listed is Settings.

  • Click on Contact Support.

The Settings menu in PhotoCircle for Web. The last option listed on the left is Contact Support.

  • Please include detailed information about the issue - error messages, steps to reproduce, and any attempted troubleshooting.
  • Our support team will review and respond through the chat, usually within a couple hours.

From the Admin Console (Premium Plan customers only)

  • Click on your profile photo in the upper right corner.

A screenshot of the upper right corner of the Admin Console, showing the View Circles button, Profile name and photo, Settings icon, and logout button.

  • Click on Contact Support.

The opened Profile menu. Contact Support is the first option shown.

  • Please include detailed information about the issue - error messages, steps to reproduce, and any attempted troubleshooting.
  • Our support team will review and respond through the chat, usually within a couple hours.

For general inquiries, contact us at [email protected]. We're here for you!